RESOURCES
Understand Synthvero before you start.
Guides, answers and resources to help you understand your wealth workspace, market intelligence, security and core product workflows.
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Your wealth.
Synthesized.
TROUBLESHOOTING
Start with the most likely checks.
Use these guides before opening a support request.
01
Statement import
View relevant checks and supporting documentation.
→ 02 Calculation looks wrongView relevant checks and supporting documentation.
→ 03 Alert did not triggerView relevant checks and supporting documentation.
→ 04 Cannot save a recordView relevant checks and supporting documentation.
→ 05 Sign-in or access problemView relevant checks and supporting documentation.
→ 06 Market data looks staleView relevant checks and supporting documentation.
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Global Alerts Center Alerts The Alerts page is the global home for monitoring rules created across the application. Alerts reference source records… The Alerts page is the global home for monitoring rules created across the application. Alerts reference source records instead of duplicating their financial data.
Price above, below and crossing alerts Alerts Ticker alerts can monitor above/below thresholds and crossing behavior. Cooldown and market-session rules control repeated notifications. Ticker alerts can monitor above/below thresholds and crossing behavior. Cooldown and market-session rules control repeated notifications.
Why alert forms change by type Alerts Alert forms are adaptive. A debt reminder should show debt fields, while a ticker rule should show ticker… Alert forms are adaptive. A debt reminder should show debt fields, while a ticker rule should show ticker and market-session fields.
In-app, browser and email alerts Alerts Delivery channels depend on configuration and permission. In-app notifications are the platform record; browser delivery requires browser permission. Delivery channels depend on configuration and permission. In-app notifications are the platform record; browser delivery requires browser permission.
Do Alerts copy my debt or asset values? Alerts No. Alerts should reference the original source record and evaluate conditions against it. No. Alerts should reference the original source record and evaluate conditions against it.
Can a price alert trigger more than once? Alerts Yes, when configured for repeated crossing behavior. Cooldown settings prevent excessive repeat notifications. Yes, when configured for repeated crossing behavior. Cooldown settings prevent excessive repeat notifications.
Can I edit or delete an imported transaction? Cash Flow Yes. Yes. Open Cash Flow and use Edit or Delete on the transaction. Category corrections can also be saved as merchant rules for future imports.
Importing a Bank Statement Cash Flow How local PDF statement extraction works. Open Cash Flow, choose Bank Statement, upload a supported PDF and review the imported transactions. PDF extraction runs locally. Transactions are categorized automatically and any uncertain rows are placed in Needs Review.
Reviewing Transaction Categories Cash Flow Correct categories and teach merchant rules. Use the Needs Review queue in Cash Flow. Choose the correct category and optionally remember the merchant rule so future statement imports use that category automatically.
Understanding Cash Flow Cash Flow Cash Flow explains what came in, what went out and what remains across tracked simple accounts. It is… Cash Flow explains what came in, what went out and what remains across tracked simple accounts. It is not intended to reproduce a full banking system.
Simple financial accounts Cash Flow Create lightweight cash or credit-card accounts with only the information needed for balances and transaction context. Avoid storing… Create lightweight cash or credit-card accounts with only the information needed for balances and transaction context. Avoid storing credentials or full account numbers.
Adding transactions manually Cash Flow Manual entry is best for occasional income, expenses and transfers. Transaction type controls which categories are relevant. Manual entry is best for occasional income, expenses and transfers. Transaction type controls which categories are relevant.
Uploading a bank or card statement Cash Flow Import a supported statement, map it to the correct simple account and review uncertain rows before relying on… Import a supported statement, map it to the correct simple account and review uncertain rows before relying on category analytics.
Review Center Cash Flow Needs Review contains imported transactions whose classification requires confirmation. Similar descriptions can be reviewed together and remembered for… Needs Review contains imported transactions whose classification requires confirmation. Similar descriptions can be reviewed together and remembered for future imports.
Bulk reviewing similar transactions Cash Flow Select similar rows, choose the correct type and category, and apply the decision together. Use remembered rules only… Select similar rows, choose the correct type and category, and apply the decision together. Use remembered rules only when the merchant pattern is reliable.
How transaction categories work Cash Flow Income and expense categories are intentionally different. Transfers are not spending. Categories drive spending-mix and period analytics. Income and expense categories are intentionally different. Transfers are not spending. Categories drive spending-mix and period analytics.
Transfers vs expenses Cash Flow A transfer moves money between accounts or settles another balance. It should not inflate income or spending simply… A transfer moves money between accounts or settles another balance. It should not inflate income or spending simply because money moved.
Credit-card payments and spending Cash Flow Purchases create spending when the purchase transaction is recorded. Paying the card is normally a transfer or balance… Purchases create spending when the purchase transaction is recorded. Paying the card is normally a transfer or balance settlement, not a second expense.
Credit-card outstanding balance Cash Flow Card outstanding is a tracked balance, not period spending. It provides balance-sheet context and should not be added… Card outstanding is a tracked balance, not period spending. It provides balance-sheet context and should not be added again to expenses.
Income, Spending and Net Cash Flow Cash Flow For the selected period, Income sums income transactions, Spending sums expense transactions, and Net Cash Flow is Income… For the selected period, Income sums income transactions, Spending sums expense transactions, and Net Cash Flow is Income minus Spending. Transfers are excluded.
Monthly, quarterly and yearly analysis Cash Flow Period controls change which transactions contribute to income, spending and category analysis. Account balances remain point-in-time values. Period controls change which transactions contribute to income, spending and category analysis. Account balances remain point-in-time values.
How duplicate statement rows are handled Cash Flow Imports should use stable transaction characteristics to reduce duplicates. Always review an import when the same statement or… Imports should use stable transaction characteristics to reduce duplicates. Always review an import when the same statement or overlapping date range may have been uploaded before.
Editing and deleting transactions Cash Flow Use transaction actions to correct or remove a row. Editing a transaction changes analytics that depend on its… Use transaction actions to correct or remove a row. Editing a transaction changes analytics that depend on its date, type, amount or category.
Starting Cash Flow clean Cash Flow Use Start Clean only when you intentionally want to remove Cash Flow data and rebuild the module. This… Use Start Clean only when you intentionally want to remove Cash Flow data and rebuild the module. This action should require explicit confirmation.
Can I connect my bank automatically? Cash Flow Automatic bank connectivity is not part of the current mastered workflow. The current supported journeys are statement upload… Automatic bank connectivity is not part of the current mastered workflow. The current supported journeys are statement upload and manual entry.
Why is my credit-card payment not spending? Cash Flow Because the purchase normally created the spending already. Treating the later card payment as spending again would double… Because the purchase normally created the spending already. Treating the later card payment as spending again would double count the expense.
Is card outstanding added to monthly spending? Cash Flow No. Outstanding is a balance. Monthly spending comes from expense transactions in the selected period. No. Outstanding is a balance. Monthly spending comes from expense transactions in the selected period.
Does a transfer count as income? Cash Flow No. A transfer moves value and should not inflate income or spending. No. A transfer moves value and should not inflate income or spending.
Why does a transaction need review? Cash Flow The importer could not classify it confidently enough. Confirming the row improves the reliability of category analytics. The importer could not classify it confidently enough. Confirming the row improves the reliability of category analytics.
Can I edit or delete imported transactions? Cash Flow Yes. Imported transactions remain manageable after import so users can correct classifications or remove incorrect rows. Yes. Imported transactions remain manageable after import so users can correct classifications or remove incorrect rows.
What if I upload the same statement twice? Cash Flow Duplicate controls should reduce repeated rows, but overlapping imports should still be reviewed. Do not rely on the… Duplicate controls should reduce repeated rows, but overlapping imports should still be reviewed. Do not rely on the filename alone to detect duplicates.
Display Currency and FX Conversion Currency How mixed-currency values are normalized. Original transaction currencies are retained. Screens convert values to your selected display currency before totals, charts and comparisons are calculated.
Debt & Lending fundamentals Debt & Lending Debt & Lending tracks obligations you owe and amounts owed to you. It complements Cash Flow rather than… Debt & Lending tracks obligations you owe and amounts owed to you. It complements Cash Flow rather than duplicating transaction history.
Choosing a Debt & Lending record type Debt & Lending The form adapts to the selected record type so only relevant fields appear for personal debts, institutional loans,… The form adapts to the selected record type so only relevant fields appear for personal debts, institutional loans, receivables and credit-card-related obligations.
Linking debt to a tracked credit card Debt & Lending When a debt record relates to a credit card, reference the card created in Cash Flow instead of… When a debt record relates to a credit card, reference the card created in Cash Flow instead of creating a second card balance.
Linking a loan to real estate Debt & Lending A mortgage or property loan can reference an existing property. The debt remains recorded once in Debt &… A mortgage or property loan can reference an existing property. The debt remains recorded once in Debt & Lending; the property does not duplicate the liability.
Original amount vs amount remaining Debt & Lending Original amount provides the starting obligation or receivable. Amount remaining is the current balance used for debt progress… Original amount provides the starting obligation or receivable. Amount remaining is the current balance used for debt progress and Net Worth effects where applicable.
Debt progress Debt & Lending Debt progress compares the remaining liability principal with the original liability principal. Current balances should not be inferred… Debt progress compares the remaining liability principal with the original liability principal. Current balances should not be inferred from Cash Flow unless explicitly linked.
Debt payment reminders Debt & Lending Configure reminders against the debt record. Global Alerts should reference the source record rather than copy financial values. Configure reminders against the debt record. Global Alerts should reference the source record rather than copy financial values.
Will linking a property loan duplicate the debt? Debt & Lending No. The loan stays in Debt & Lending and references the property. The real-estate record should not create… No. The loan stays in Debt & Lending and references the property. The real-estate record should not create a second liability.
Can a debt record link to a credit card? Debt & Lending Yes, credit-card-related debt should be able to reference a simple credit-card account created in Cash Flow. Yes, credit-card-related debt should be able to reference a simple credit-card account created in Cash Flow.
Getting Started with Synthvero Getting Started A quick orientation to your personal wealth workspace. Synthvero brings your securities, real estate, physical gold, income and expenses into one secure workspace. Start by setting your display currency, creating portfolios, and reviewing your dashboard.
Welcome to Synthvero Getting Started Understand the wealth workspace, navigation and the relationship between assets, liabilities, cash flow and intelligence. Understand the wealth workspace, navigation and the relationship between assets, liabilities, cash flow and intelligence.
Your first 10 minutes Getting Started Set display currency, complete Wealth Profile preferences, add your first portfolio and review the Overview dashboard. Set display currency, complete Wealth Profile preferences, add your first portfolio and review the Overview dashboard.
How Net Worth is calculated Getting Started Net Worth is included assets minus included liabilities after currency normalization. Excluding an item changes only the consolidated… Net Worth is included assets minus included liabilities after currency normalization. Excluding an item changes only the consolidated calculation; it does not delete the record.
Including and excluding Net Worth items Getting Started Use Net Worth Scope to decide which eligible assets and liabilities count in consolidated Net Worth. The dashboard… Use Net Worth Scope to decide which eligible assets and liabilities count in consolidated Net Worth. The dashboard should clearly indicate when items are excluded.
Legacy & Continuity overview Legacy & Continuity Legacy & Continuity prepares a controlled read-only financial map for trusted people if the user can no longer… Legacy & Continuity prepares a controlled read-only financial map for trusted people if the user can no longer manage the account.
What Legacy & Continuity does not do Legacy & Continuity It does not transfer ownership, replace a will, determine heirs or override inheritance law. It is an information-access… It does not transfer ownership, replace a will, determine heirs or override inheritance law. It is an information-access and continuity feature.
Continuity security model Legacy & Continuity Passwords, PINs, API keys, private keys, connector credentials and active sessions must remain excluded from continuity access. Passwords, PINs, API keys, private keys, connector credentials and active sessions must remain excluded from continuity access.
Does Legacy & Continuity replace a will? Legacy & Continuity No. It is a controlled information-access feature and does not determine inheritance or transfer ownership. No. It is a controlled information-access feature and does not determine inheritance or transfer ownership.
Can a trusted contact see passwords or API keys? Legacy & Continuity No. Passwords, PINs, API keys, private keys, connector credentials and active sessions are excluded. No. Passwords, PINs, API keys, private keys, connector credentials and active sessions are excluded.
Markets overview Markets & Intelligence Markets provides broad market context. Availability and freshness depend on configured market-data sources and market sessions. Markets provides broad market context. Availability and freshness depend on configured market-data sources and market sessions.
Understanding Opportunities Markets & Intelligence Opportunities surfaces candidates that match available signals and user preferences. It is an analytical discovery view, not a… Opportunities surfaces candidates that match available signals and user preferences. It is an analytical discovery view, not a promise of performance.
News and relevance Markets & Intelligence News should be ranked by relevance to holdings, watchlists, preferences and selected markets while preserving source and timestamp… News should be ranked by relevance to holdings, watchlists, preferences and selected markets while preserving source and timestamp context.
Understanding catalysts Markets & Intelligence Catalysts are events that may materially affect an asset, such as earnings or corporate events. Event presence does… Catalysts are events that may materially affect an asset, such as earnings or corporate events. Event presence does not predict direction.
How Wealth Profile preferences affect intelligence Markets & Intelligence Settings act as preference and working-style inputs for discovery, markets, news, catalysts and intelligence. They should personalize ranking… Settings act as preference and working-style inputs for discovery, markets, news, catalysts and intelligence. They should personalize ranking without hiding important risk context.
Is Synthvero investment advice? Markets & Intelligence No. The platform provides information, organization and analytical context. Users remain responsible for financial decisions. No. The platform provides information, organization and analytical context. Users remain responsible for financial decisions.
Choosing the right portfolio type Portfolio Use securities for market holdings, Real Estate for properties, Physical Gold for bullion, Vehicles for cars and similar… Use securities for market holdings, Real Estate for properties, Physical Gold for bullion, Vehicles for cars and similar assets, and Cash & Valuables or Collectibles for other physical wealth.
Recorded cost vs current value Portfolio Recorded cost is what you entered as acquisition cost. Current value is the latest tracked valuation. Value change… Recorded cost is what you entered as acquisition cost. Current value is the latest tracked valuation. Value change is current value minus recorded cost.
Understanding liquidity Portfolio Liquidity describes how readily an asset may be converted to cash. It is contextual information and does not… Liquidity describes how readily an asset may be converted to cash. It is contextual information and does not mean the asset is guaranteed to sell at the displayed value.
Tracking physical gold Portfolio Record physical gold separately from securities so weight, cost and valuation remain understandable in the physical-asset workspace. Record physical gold separately from securities so weight, cost and valuation remain understandable in the physical-asset workspace.
Tracking vehicles Portfolio Record purchase cost, current valuation and ownership context. Vehicles can be included or excluded from consolidated Net Worth. Record purchase cost, current valuation and ownership context. Vehicles can be included or excluded from consolidated Net Worth.
Tracking collectibles and valuables Portfolio Use physical-asset portfolios for valuables that do not belong in securities, cash flow or debt. Record conservative current… Use physical-asset portfolios for valuables that do not belong in securities, cash flow or debt. Record conservative current values and valuation dates.
Does excluding an asset from Net Worth delete it? Portfolio No. Exclusion changes the consolidated Net Worth calculation only. The underlying asset record remains. No. Exclusion changes the consolidated Net Worth calculation only. The underlying asset record remains.
What happens when I own assets in different currencies? Portfolio Original values remain associated with their records while consolidated views normalize them to the selected display currency using… Original values remain associated with their records while consolidated views normalize them to the selected display currency using available FX data.
Tracking real estate Real Estate Track property value, acquisition information and property-specific records without duplicating debt. Property financing remains in Debt & Lending… Track property value, acquisition information and property-specific records without duplicating debt. Property financing remains in Debt & Lending and may reference the property.
Property documents, furniture and warranties Real Estate Keep supporting property documents and item-level furniture or warranty information with the property while financial obligations remain in… Keep supporting property documents and item-level furniture or warranty information with the property while financial obligations remain in Debt & Lending.
Are bank statements sent to AI? Security & Privacy No. Statement extraction is local. No. Synthvero uses local PDF extraction for bank statements. The original statement remains in private storage and is not sent to an AI provider for parsing.
Protecting financial information Security & Privacy Use least-privilege access, secure sessions, encrypted transport, controlled retention and audit logging. Do not store unnecessary banking secrets. Use least-privilege access, secure sessions, encrypted transport, controlled retention and audit logging. Do not store unnecessary banking secrets.
Statement privacy Security & Privacy Statement processing should minimize exposure and retain only what the product needs. Never request online-banking passwords or PINs. Statement processing should minimize exposure and retain only what the product needs. Never request online-banking passwords or PINs.
ISO readiness wording Security & Privacy Security controls may be designed to support ISO/IEC 27001 readiness. Do not claim certification unless an accredited certification… Security controls may be designed to support ISO/IEC 27001 readiness. Do not claim certification unless an accredited certification has actually been achieved.
Deleting or resetting data Security & Privacy Destructive actions should be explicit, scoped and confirmed. Users should understand exactly which module or records will be… Destructive actions should be explicit, scoped and confirmed. Users should understand exactly which module or records will be removed before proceeding.
Do I need to enter my bank password? Security & Privacy No. The current manual and statement-upload journeys do not require online-banking passwords, PINs or authentication secrets. No. The current manual and statement-upload journeys do not require online-banking passwords, PINs or authentication secrets.
Is Synthvero ISO 27001 certified? Security & Privacy Do not interpret ISO-ready controls as certification. Certification should only be stated after successful accredited certification. Do not interpret ISO-ready controls as certification. Certification should only be stated after successful accredited certification.
How do I contact support? Support Create a case from Help & Support. Open Help & Support, choose Contact Support and describe the issue. If an application incident exists, include its error code or incident ID. Your case becomes a conversation with the support team.
Creating a useful support case Support Choose the relevant issue type and product area, explain what happened and what you expected, and include an… Choose the relevant issue type and product area, explain what happened and what you expected, and include an incident or error code when available. Never include passwords or full card numbers.
Understanding support case statuses Support Submitted/New means received; In Progress means being investigated; Waiting for You means support needs information; Resolved means a… Submitted/New means received; In Progress means being investigated; Waiting for You means support needs information; Resolved means a solution was provided; Closed means the conversation is complete.
What should I never send to support? Support Never send passwords, PINs, recovery codes, API secrets, private keys or full payment-card/account numbers. Never send passwords, PINs, recovery codes, API secrets, private keys or full payment-card/account numbers.
Where can I see service health? Support The Help & Support experience includes a System Status area for application components. Production status should ultimately be… The Help & Support experience includes a System Status area for application components. Production status should ultimately be backed by external monitoring.
Troubleshooting statement imports Troubleshooting Confirm the file belongs to the selected account, uses a supported format and is not an overlapping duplicate.… Confirm the file belongs to the selected account, uses a supported format and is not an overlapping duplicate. If rows are missing or values are wrong, open a support case with the import time and a redacted example.
Troubleshooting an alert Troubleshooting Confirm the rule is active, its threshold and trigger behavior are correct, the selected market session applies, and… Confirm the rule is active, its threshold and trigger behavior are correct, the selected market session applies, and the requested delivery channel has permission.
A value or calculation looks wrong Troubleshooting Check the selected period, display currency, source record, inclusion scope and transaction type before reporting a calculation issue. Check the selected period, display currency, source record, inclusion scope and transaction type before reporting a calculation issue.